Meet the Support Plans now available at Deliverect
There are now Premium Services available at Deliverect. Clients in need of an upgrade in service can unlock features such as Priority Response, SLA Commitment, and a Dedicated support agent for a fee.
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STANDARD SUPPORT Included in every Deliverect subscription. |
PREMIUM SERVICES Contact us to buy and unlock new features. |
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| STANDARD SUPPORT | PREMIUM SERVICES | |
| Access to Help Center articles | ✅ | ✅ |
| Access to video tutorials | ✅ | ✅ |
| 24/7 Live Chat | ✅ | ✅ |
| 24/7 Live Chat Voice Call | ✅ | ✅ |
| 24/7 Live Chat with Screen-Sharing | ✅ | ✅ |
| Dedicated support agent | ✅ | |
| SLA commitment for chat & email | ✅ | |
| Priority handling all support channels | ✅ | |
| Priority handling Finance & subscriptions | ✅ | |
| 24/7 Email Support | ✅ | |
| 24/7 DMA Support | ✅ | |
| 24/7 WhatsApp Support | ✅ | |
| Access to Ticket Portal | ✅ | |
| Failed Order Analysis (30-day review) | ✅ | |
| Roadmap voting and updates | ✅ | |
| Incident post-mortem reporting | ✅ | |
| Emergency phone support 24/7** | ✅ | |
| Failed orders proactive troubleshooting & repair** | ✅ |
Services marked with ** are available only to businesses with 50+ locations